Here to Help
Returns & Refunds
Thank you for shopping at Luxe Interior.
If you are not entirely satisfied with your purchase, we are here to help.
Right to Cancel
You have the right to cancel your sale if the product has not been dispatched. Once the product has left our suppliers, you have the right to apply for a refund within 14 days of delivery.
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Returned items should be in the original manufacturers packaging and a resalable condition.
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You are responsible for the safe return of your items, including the cost of postage. Please ensure all goods are returned as they are shipped including manufacturers and any outer packaging.
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Should you no longer require your item then the original delivery charge will be deducted from your refund.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
To Return a Product To Us
Please make sure that the product was received by you in the last 14 days.
Send an email to returns@luxeinterior.co.uk. Your email should have the following information so that we can process a return.
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Your name
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Order reference number
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Your Address
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Email address
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Contact number
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Date of purchase
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The date the goods were received by you
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If you originally ordered multiple items, which do you want to return?
When we approve a return, please send the product along with a note indicating whether you want to exchange the product (and if so, what other product you want to order) or a refund.
Sending A Return Back To Us
Some of our products may have delicate physical properties and the transportation of these items is a difficult business. If the item you wish to return has delicate physical properties please make sure that any courier used is aware that the contents of the shipment could contain delicate items. Also, make sure that any courier shipment is fully insured to the value of the shipment (retail price).
Damaged Or Faulty Items Received By You
If you received a damaged or faulty product, please notify us immediately, within 24 hrs of delivery, for assistance.
Sale items
Sale items can be refunded.
Contact us
If you have any questions about our Returns and Refunds Policy, please contact us:
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By phone: 0800 056 8457
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By email: support@luxeinterior.co.uk
